Reviews & Ratings
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User Reviews for Instacart ShopperReviews: 489Avg. Rating: 8.8/10
My experience with instacart
I enjoy this job always able to cash out same day work close to home
Started yesterday in NLR,
AR and google maps gps has some major glitches with the app. Saying youre not at a location when you there.
Pays to little
The pay is to little for the amount of items you have to get then to drive 15-20 minutes to get paid $10-$12 dollars? Doesn’t
make sense. And sometimes there isn’t a tip.
Thank you for allowing me the chance to earn money it means a lot! A few suggestions
1. Shoppers rate customers... many customers can be rude or lie an when they try to get free stuff that needs to be known or if
there a home where there is a unstable person
2. Organize the distance for drop offs
Awesome ! Helpful ! And super easy to follow! I love it !
What are you guys doing yo combat these bots. Seriously. Even on the new platform they’re still around. It can’t be this hard
to track them is it!?
You sent an email out yesterday saying you heard us…. I don’t think you did…
Need to fix
Instacart needs to fix who sees orders first. It shouldnt be just 5 stars. Customers ding you for no reason and that effects you.
You should be considered a excellent shopper as long as you have a 4.8 and above. Its almost impossible to hold a 5 star forever.
I love to work with Instacart
I’m a gourmet Chef. I’m always enjoying shopping in different stores to get a new item to cook and use it as ingredients. I
love this life with Instacart and plus of that , I get paid! This is awesome. When I would have a question, the customer services
are there for me. The payment and tips are fai
Cool side hustle
Quick way to make extra fast cash !
I don’t like when my order is far from my customer and the pay is so minimal.
Has a few glitches it needs to work on.
Overall the app is easy to navigate and understand, but they have some glitches that they should have worked on.
Instacart made me quit my job
I had a tiring job that wasn’t paying and I quit to do
Bots are taking over getting large and frequent orders and bots are stealing orders from shoppers who accept orders. And the
shopper who the bot steals from gets a cancellation on the order. Just wondering if IC is addressing this problem
Shopping Made 2 Easy
Very easy to navigate through app Everything is explained in detail.Customer service is really kind and helpful 5 stars ALL DAY
Trabajar a tu propio tiempo
Es un app que te permite trabajar a tu propio tiempo y comodidad, puedes tomar pedidos de las tiendas que normalmente tú visitas
las más cercanas a ti me encanta 😁
This app and job is super interactive and such a great experience! The app is extremely friendly. I’m so glad this exists
Update product aisle
Can you give the shoppers an option to update the products in each aisles?
Good app but...
I like the app & I like Instacart but my problem is that sometimes it takes me offline on its own. I will check to see if there
are batches and it says offline so I click to go back online and then I get a notification from the app saying “are you still
online? Tap to see more batches.” It’s kind of
You can make a good amount of money if you put the time in. Start early! Don’t give up because its slow. Communicate with your
customer! Be picky but not to picky about the orders. Picking speed development. Make sure to keep your phone charged, car fueled
up, drink lots of water, use restrooms as o
All in all, the app makes the shopping and delivery experience convenient, especially with the easy scanning feature and the
ability to contact the customer at all times. There’s just one thing I really wish was different about this app. When you’re
looking at the list of available batches, it says
Hands down amazing!!!
I was skeptical at first about this app because I have tried door Dash and felt that it was an adequate or worth my time for most
of the deliveries but the first day I gave instacart I’ll try I made over 400 in just about 8 house of doing this DONT sleep in
Pretty great! Except referral bonus system..lost $
I have been working at instacart for over a year and love shopping for others and the pay is great from the opportunities in the
app, most of the time. The only reason I gave it a four star is that the referral system is broken. I got 4 people to sign up with
my referral code at $225 each and one to
Great Way To Make Money
I love how you can make easy money and your own schedule. I just wish it was a way you could choose the radius in which jobs are
You guys should have it to where the shopper can cancel the order themselves. Because having to wait on you guys to respond takes
up time that is unnecessary in my opinion
Made me lost while delivering by using app’s navigation.
I LOVE THIS APP -Marco
I had have economical issues prior using this app I have a actual job on weekdays .what I live about this is you chose at what
time you work how much you get paid it’s a really good side job 😁.
Great app. Very user friendly. But make sure to have your charger available at all times because it will eat up your battery
instacart , smart and fast
first day using it, bery good experience
I Love this
It’s so easy and 100% of are super friendly and so grateful , enjoy shopping
Filling the boredom void
I’ve enjoyed this so far. But I enjoy serving people and visiting with people as well.
I would love to be able to rearrange groceries and who customers A and B are.
App needs some improvements.
The app is not working using exactly our location. Most of time the batches shows far stores. The App needs to include some
filters, for example; by area, by supermarket.
Put the product in order of how it would be found in the store.
Love this job
I’m loving the flexibility of this job new hire and looking pat the horizon.
I hope this message finds you well, when it comes to duplicate orders ( 2/3 Per cart ) I wonder do the customers know ?! If not
maybe giving them a little intel that the orders is joined with another.. at times ii find it that one of the two customers are
quick with their communication,and the other
This app is very easy to use and pretty much straightforward which I like a lot. There are some glitches here and there but the
customer support is fast and helps fix the issue right away
This app is fantastic, but they need to fix adding the aisle of each item, for example, Aldi need aisle numbers, and some Publix
store does have the aisle of each item need to be Also updated some needs to respond on things if we can find there should be a
This app is a great opportunity for people who require a flexible schedule or would like to work for themselves. Lots of promo
offers for bonus cash too!
I personally love this app because it’s a great way for me as a student to make some extra cash.
So blessed to have this opportunity to work for this amazing company, I just got fired from my 9-5 and started working as an
instacart shopper THE NEXT DAY
How am I doing ?
There is no menu to check for how I’m doing on the app for iPhone. The three line menu that is said to be on the app isn’t
Cleaner experience for iPhone users
iPhone app is much better than android version. Camera within android app wasn’t responsive so all my photo receipts were blurry
and scanning barcodes was a pain. Switching to iPhone fixed the issue but dang the development preference is clear. Make features
usable across either OS!
The best delivery app
They the best cuz they beat the best David Goliath
Greatest job ever
More fun than I thought it would be and the customer service is great
It’s fine, but the rating system isn’t.
The app itself is fine. The only issue I have is that if your rating goes down by even 0.02, 90% of the orders aren’t shown to
you. And the ones that are shown can be unreasonably far (ex. being in Miami and being shown batches in Weston or further) for
next to nothing pay-wise.
Customers can also
I am very bothered that Instacart allow customers to give ratings that are not true and accurate. The shoppers ratings go down and
they barely get batches to complete. Alot of these customers lie just to get a dollar back and its not fair to us the shoppers
that instacart would allow this! The shopp
Batch refreshing on its own.
Has anyone else mentioned that when shopping, if I need to communicate via text with one of the customers on the batch it will
refresh the batch rather than switch directly back to the shopping list. That can be a problem when dealing with weak signal and
Needs more detail when items are on sale.
Go make you some spending money!!!
I downloaded this and reactivated my account since I had never used it years ago. I’ve made $60 in 2 days. Just to grocery shop?
Cant beat it! Great for people who work from home and can run out and come back too!
Great... but the latest update not so much
Instacart is awesome overall but I want to leave some feedback about the latest in-store order update. This update slows down the
process because the buttons for the bag locations are huge now, causing you to have to scroll. Also, if you have multiple bags on
one shelf it was nice to be able to quic
Distance should include how far you have to drive to get to the store
MUST DO SOMETHING ABOUT THE BOTS
This is getting ridiculous. There’s days no orders will come in at all and when you do see them there gone within a blink of an
eye. It’s not fair.
Not what I expected
Only worth it if you have a lot of time and don’t mind lower pay/ hr. Beware tip baiting!!! (10$ or more per order as a tip,
I’d be suspicious) Customers can set the tips high and then have 24 hrs to change it lower. They come up with an “excuse”
why they lowered it. Good luck trying to report them
I don’t get it
I do t understand why they take some of the tip away when the store is out of something? It’s not my fault that they don’t
have it but I’m still taking my time to make sure I get you a different brand or to make sure your getting the same quality!
I’m still working and shopping for you. That my only
The newest update for obtaining batches is terrible. Also it would be nice to have an option to not see orders in certain zones.
For example. I live in one state but constantly see orders in another state over an hour away. I don’t want to see or do
This is so easy. app is good, fast. But unfortunately their is a lot of bots, and Instacart isn’t doing anything about this
matter. It’s not giving people who working who keeps refreshing and refreshing a fair chance because of the robots/bots. I
literally have to swipe and see if the details are go
Employee loyalty 🚫
Customers are constantly reporting on the app that they aren’t getting there orders just to get free groceries!!!! Before I was
randomly deactivated after constantly reporting fraud on the free loading customers. I still provided personal pics of groceries
on the address numerous times! They simply
MAKE THINGS SMOOTHER FOR SHOPPERS
The app needs to be better at location tracking or there should be filters where you can pick which stores you want to see batches
from. there’s no reason i should be on one side of town, but only seeing batches from the opposite side of town.
FIX THE APP
I’m a 5 star shopper however the store orders I get are constantly 15 or more miles away from my current location. Would be nice
if location would be accurate.
Rating system needs to be revamped
Aren’t customers supposed to say and give a legit reason as to why they’re giving a low rating to a shopper?? So now one 4
star rating amongst a multitude 5 star ratings equates to barely any batches even if your “above average” in a zone. And those
batches are all far away. How do you expect anyon
We are working as an independent contractor. Instacart, so far, has been pretty good. My only downfall with it is when there are
more than one order to do, the pay is not so good. It gets harder to pick the items for three different people and separate them.
I always bring a friend with me to help o
Help us drivers out more!!
There really needs to be a change where there is a MINIMUM five dollar tip required. Having to drive to the location, SHOP FOR
Somebody’s GROCERIES, and drive to deliver them, sometimes having to wait for a customer to respond or answer their door to
accept the delivery takes a lot of time. Not bein
The rating system is terrible. Customers in general believe a 4 star rating is a good rating. And if u get a 4.89 rating u get the
scraps that are left after the perfect 5 Star get to choose. Most do not rate their shopper so 1 or 2 4 stars and it will drop
your score enough to get less orders. I th
I tried to start IC while living in Iowa and was put on a waitlist. Moved to New Jersey and still can’t get past the waitlist.
With all the promos I see for people to start delivering I shouldn’t be getting this issue. There is no phone number that I can
find that works to talk to anyone.
Sometimes, need to talk to a LIVE AGENT FOR HELP A
Need live agent sometimes ASAP for help.
how am i supposed to verify my face when the app crashes every time??? nice
Camera keeps crashing🙄
Every time I try to take a picture to be identified to start the Instacart delivery the app closes out!
Every time I try to take my profile picture the app crashes
Changes need to be made
I used to love this app because I made easy money from it. But it causes my phone to freeze even in the middle of orders. It will
ask me while I’m doing an order if I am still available and online and once I complete an order it will automatically kick me
off line. It also will look for orders 30-45
Customers evaluate your performance but do not tel
Instacart needs to check the conversation box before they allow to take point away from you.
Apartment location needs improvement
Two improvement suggestions:
- Please start requiring users to provide more than an address. On multiple occasions, I have struggled to locate and the correct
apartment building/which set of stairs to take. This often results in me traveling up and down several flights of incorrect
stairs. It can
It’s never really busy
Need to put a little money into advertising without taking money from the shoppers like door dash does.
Get it together
I’ve been doing instacart since last June but it has its ups and downs. First off the extra earning potential is great
especially if you know store layouts however improvements need to be made from the app crashing like now I can’t even get on to
make profit today! Also get more English as first spe
Great Side Hustle, app needs work
Great side hustle to make extra money but difficult to get batches when the app doesn’t give you notifications on time and you
It’s ok as a side gig. Navigating all the different layouts of stores gets annoying, it takes 45 minutes to shop on average,
plus 15 minutes to deliver, then it usually batches it, so another 15 minute drive to somewhere way out of town. Then a drive 20
For a $19, not even guarante
The app gets the job done but it is very glitchy. It no longer sends pictures to the customer about replacements. It locks up
every time. It no longer provides the auto response with the not available buttons because that screen doesn’t load from behind
the keyboard. Customers do not receive a notif
The app always sends me notifications about promotions but the information is never accurate. It either tells me the wrong time
window for the promotion or notifies me hours after it has already ended. The new update to go off and online to see batches is
also annoying and inconvenient and makes it
A couple months ago this would be a 5 star review
So every morning when I wake up I check instacart, but as of recently whenever I check the app there is something new updated &
it’s honestly just making life harder. The most recent being I can’t see how many shops are available until I “go online”
which is so stupid. Then if I don’t want to see an
I enjoy it but I believe we should definitely get payed more considering we drive there pick items and drive it to their home !
Bots Grab Best Orders
The bots must be at it again. High-paying orders show up for a blip of a second, and they’re gone just as fast as they appeared.
Can’t IC shut down the bots?
Newest update not good
App crashes and freezes often while shopping a batch. last update has caused no batches to appear the last three days
Good option to work , but hackers are taking control of the batches!
I love working for instacart the only issue i have is rhat they should let you filter out stores that you know for a fact you
DON’T want to shop at, getting a million order notifications for those stores and missing the ones that you do want to shop is
My first batch was simple and easy because Schnucks labels where each item is located but Meijer’s didn’t on my second batch.
THAT IS SUPER HELPFUL TO LABEL THE LOCATION OF THE PRODUCTS! I was going in circles trying to find each product and took far too
long even going over my time. Please update
Super buggy recently
I’ve had a whole world of bugs since the update:
-Super slow (moreso than it used to be)
-Every time I exit a chat it goes back to the dashboard instead of the batch, and then I have to click go back to batch (this
never used to happen)
-Sometimes it tells me I’m at the wrong store
-When I click an
Sometimes navigation doesn’t work on the app. When that happens I go to maps to get to customer. In that casa, it seems that
“confirm delivery “ doesn’t show. The support team has been excellent in helping with that, but I just wanted to share in
cada is something you want to review.
I like but confusing
It’s hard to find the buttons that I need quickly I have to go through all other pages to get to where I want to go. So it’s a
little hard for me
This app needs help
I love working for instacart and the app is very easy to use but oh my god does it mess up every other day. Like it freezes up,
half the time doesn’t work in the middle of a delivery. Whoever is in charge of Creating this app needs to reach out for some
Choosing which delivery to deliver when having mul
It would be nice to be able to change the order of Delivery to fit our route especially when we are trying to end the day and go
home. We can have a delivery next door to home but if it's delivery A, we have to follow the app and deliver it first then go and
driver the next one which could be 5 mile
Been working for Instacart since Aug 2020. I have not been able to find any actual “help” phone line for shoppers, anywhere
online. The ones I’ve tried aren’t working. Within the past couple weeks, it seems like they’ve taken on so many shoppers in
my area that there aren’t any batches available any
Make comments required for ratings below 5 stars!
Customers should not be able to give a rating below 5 stars and leave no feedback! I received a 1 star rating, every other rating
I’ve received was 5 stars, and they left no comment as to why!
App not working after last update
I am 5 star shopper but only getting $7-$12 batches this is very new since the last update. They have either hired way to many
shoppers or the app isn’t working correctly.
It’s great works great
How ever we need a way to see our order history. How many orders have I shopped since day 1.
Needs customer rating system! Customers can sometimes be absent from responding, demanding and just sometimes rude. We should be
able to rate their performance as customers just as they rate our performance as shoppers.
Batch delivery to show to shopper
HelloI gave it a three because your customer service is a five nearly every time I contacted they help me out really well though
the batch delivery to shoppers and the way you guys have your system it gets a little frustrating in the last multiple days I’ve
had it to where I have delivered someone e
Doesn’t work correctly
Not being notified of deliveries
Setting up the account
The app is failing at taking a picture of the back of my license. So I can’t proceed with the set up
Scripts, Macros, and auto-clickers.
I’ve been using this app for around 2 months and it’s a great app to make money off of, but until now I could hardly get a
single batch accepted because of people downloading softwares that automatically take higher paying batches or even smaller ones
I think the best way Instacart can deal wi
FRAUD ON FEEDBACK
I'VE BEEN HAVING THIS PROBLEM SINCE I STARTED INSTACART, PEOPLE MAKING FALSE CLAIMS OF DAMAGED ITEMS AND MISSING ITEMS, YOU NEED
TO START SOLVING THIS BECAUSE IS CAUSING MY RATING TO GO DOWN BECAUSE OF PEOPLE TRYING TO MAKE FRAUD. PLEASEEE SOLVEE THISS, IS A
Things to consider
While it’s great to make some extra money on the weekends there are some downfalls to be addressed.
The majority of the higher paying orders are for multiple customers. This is really demanding and stressful, not to mention the
gas and time and stress of keeping items separated both in cart and at
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